Services

Everything between the decision and the first clean month-end

Buying software is the easy part. What decides whether it works is the study before it, the migration during it, and the support after it — which is where most of our work happens.

ERP Implementation

Taking one of our platforms live in your business — configured to your process, loaded with your data, and adopted by your team.

  • Process study and gap analysis before a line of configuration
  • Master data cleansing and migration from your existing system
  • Role-based rollout with parallel-run support
  • Floor-level training in the language your team works in

Custom Software Development

When the process is genuinely yours, we build for it — from a single module that plugs into your ERP to a full bespoke platform.

  • Requirement workshops with the people who do the work
  • Web, desktop and mobile front ends on a shared backend
  • Incremental delivery so value arrives before the project ends
  • Documented handover, including the database and the source

Systems Integration

Making the software you already run talk to the software you are adding, so nobody re-types anything into a second screen.

  • REST and file-based integration with existing ERP and accounting
  • Barcode, RFID, card-punch and production-capture device links
  • Bank, courier and marketplace connections
  • Scheduled synchronisation with reconciliation and failure alerts

Business Intelligence

Turning the data your operations already generate into the three numbers your management actually decides on.

  • Executive dashboards across units and product lines
  • Costing, margin and efficiency analytics
  • Scheduled report delivery to inbox and mobile
  • Ad-hoc query access for your own analysts

Deployment & Managed Hosting

Running the system so your IT team does not have to — on your infrastructure, a private cloud, or ours.

  • On-premise, private cloud or managed hosting
  • Automated backup with tested restore procedures
  • Monitoring, patching and version upgrades
  • Disaster-recovery planning with a documented RTO

Support & Maintenance

A long relationship after go-live: a named contact, agreed response times, and changes delivered without drama.

  • Tiered SLA with defined response and resolution windows
  • Remote and on-site assistance during peak season
  • Enhancement releases on a predictable schedule
  • Refresher training as your team changes

Engagement models

Three ways to work with us

Most clients start with the first and move to the third. All three are quoted before work begins, with the scope written down.

Start here

Discovery study

A short, paid engagement that produces a written blueprint — process map, module scope, migration plan and a phased timeline with costs.


  • Two to three weeks
  • On-site process study
  • Written deliverable you own
  • Fully credited against a rollout
Most common

Fixed-scope rollout

An agreed set of modules, delivered in phases against a fixed price and a fixed date, with acceptance at the end of each phase.


  • Priced and scoped up front
  • Phased, usable deliveries
  • Migration and training included
  • Warranty period after go-live
Long term

Retained partnership

An ongoing arrangement covering support, enhancements and new modules as your business changes — with reserved capacity each month.


  • Named support contact
  • Agreed SLA
  • Reserved development capacity
  • Quarterly roadmap review

Under the hood

Boring technology, deliberately

Our platforms run on a stack chosen for the next ten years of your business, not for a conference talk: a relational database you can query, a server framework with long-term support, and a browser front end that works on the hardware your floor already has.

Nothing about the deployment is exotic. Any competent local IT team can host, back up and restore it without us — which is the point.

Relational core

A single SQL database you can back up, query and audit with standard tools. No proprietary data format.

Web front end

Runs in the browser on the PCs and tablets your floor already has. Nothing to install per machine.

Open interfaces

Documented APIs and file exchange so other systems — accounting, banking, devices — can be connected later.

Your infrastructure or ours

On-premise, private cloud or managed hosting, with the same build in all three.

The method

Six stages, every project

Discover

We sit with your merchandisers, store keepers and accountants and map how the work moves today — including the spreadsheets and registers nobody mentions in meetings.

Design

A written solution blueprint: module scope, data model, integration points, migration plan and a phased timeline you can hold us to.

Build & configure

Delivery in phases, each ending in something usable. You see working software early and often, not a demo at the end.

Migrate & train

Your masters and opening balances are moved and reconciled, and your team is trained on the floor, on their own data.

Go live

Cutover with a parallel-run safety net and our people present, so the first month-end closes cleanly.

Support & evolve

A named contact, an agreed SLA and a roadmap that keeps up with your business as it changes.

Tell us what is slowing you down.

A shortage found at cutting, a month-end that takes two weeks, a buyer asking for a status you cannot answer. Start there — we will work backwards to the system.

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